Volkswagen Service Plus

Get 12 months of no-charge towing coverage after completing 
a Qualifying Service.¹

Offering 12 months of no-charge towing coverage when you complete a qualifying service at our dealership^⁠2, the VW Service+ Program 
offers peace of mind by towing you to the nearest Volkswagen dealership in the event your vehicle is rendered inoperable³.

Volkswagen Service+ coverage provides you help when you need it most. With assistance from our responsive customer service and comprehensive towing network, you'll be in good hands to get back on the road. With VW Service+ you'll get: 12 months of reliable 
towing coverage at no additional cost after you complete a qualifying service^⁠2 at our dealership, peace of mind following the event 
your vehicle is rendered inoperable³ knowing that help from an authorized VW dealership is a phone call away, towing to an authorized 
VW dealer for repairs from skilled VW technicians who work with genuine VW parts. When calling, please be prepared to provide 
your Vehicle Identification Number (VIN).

See if you are eligible and visit our dealership to service your vehicle today - see below for further details.

What the program covers

The VW Service+ Program offers towing coverage for a 12-month period to the nearest VW dealership in the event your vehicle is rendered inoperable due to: (1) a mechanical breakdown or (2) a flat tire if the vehicle is not equipped with a spare tire.

The customer will not be able to select their preferred dealership. If covered, the vehicle will be towed to the nearest authorized VW dealership 
at the time of the request.

The VW Service+ Program coverage will be tied to the VIN that received the Qualifying Service; this coverage is not transferable.

When does coverage begin?

The 12 months of towing coverage begins on either: (1) the date of completion of a Qualifying Service or (2) the expiration of Roadside Assistance coverage, whichever occurs later. If, after VW Service+ coverage begins, another Qualifying Service is completed, the 12-month coverage period will restart and the remainder of your previous 12-month coverage period will not carry over. If after your initial VW Service+ coverage expires, another Qualifying Service is completed, a new 12-month coverage period will begin.

If a vehicle is still eligible for the Roadside Assistance program (3 years or 36,000 miles from new vehicle in-service date [whichever occurs first] or 2 years or 24,000 miles from Certified Pre-Owned [CPO] vehicle in-service date [whichever occurs first]), the 12 months of VW Service+ Program towing coverage will begin after your Roadside Assistance coverage expires.

Example 1: If you have a vehicle that is at 30,000 miles with 6 months of Roadside Assistance coverage left and you complete a Qualifying Service, your 12 months of VW Service+ Program coverage will begin immediately after the expiration of your Roadside Assistance coverage.

Example 2: If you get your 20,000-mile Volkswagen Carefree Maintenance service done on your vehicle, you are not eligible for the VW Service+ Program towing coverage. A service covered by the Volkswagen Carefree Maintenance Program (the 1-year/10,000 mile service or the 2-year/20,000 mile service) is not considered a Qualifying Service. This is true even if the vehicle has been in service over 2 years or 20,000 miles.

Example 3: If you have a CPO vehicle that is at 50,000 miles with 8 months of Roadside Assistance coverage left and you complete a Qualifying Service, your 12 months of VW Service+ Program coverage will begin immediately after the expiration of your Roadside Assistance coverage.

Information required

To help serve you better, please have the following information ready before you call.

VW Service+ Program towing coverage

When you call the VW Service+ Program, towing may be provided to you for instances of mechanical breakdown and situations with a flat tire where the vehicle is not equipped with a spare tire, provided that your car is rendered inoperable.

If your vehicle becomes disabled and inoperable due to a mechanical breakdown or a flat tire where the vehicle is not equipped with a spare tire, complimentary towing to the nearest VW dealership will be provided. Winching/extrication services may be provided for vehicles within 15 feet 
of a paved public road only when performed in conjunction with a tow. Please note, for security reasons, towing service will not be provided to unattended vehicles-a licensed driver must accompany the vehicle at the time of towing service.

The towing coverage provided through the VW Service+ Program is limited. Volkswagen reserves the right to deny towing services in situations not meeting the VW Service+ Program criteria.

What is not covered under the VW Service+ Program?

VW Service+ does not include:

Limitations of liability

The VW Service+ Program strives to provide towing services through a comprehensive network of independent service operators.

Since these operators are independent business people, Volkswagen and/or the VW Service+ Program does not assume liability for any loss 
or damage resulting from the rendering of such service.

All claim inquiries for damage resulting from these services must be submitted to the towing vendor within 30 days.

We encourage you to personally perform an inspection and note any existing damage to the exterior and undercarriage (where visible) 
of your vehicle before, while, and after your vehicle is loaded onto the vendor's equipment.

Cancellation of coverage

Volkswagen or the VW Service+ Program may cancel coverage on any Volkswagen vehicle at any time by written notice. 
There is no refund available to you in the event of cancellation.

Changes in coverage

Volkswagen reserves the right to modify or discontinue this Program at its discretion without notice.